Zensei

Customer Service:

Hours of operation: Monday - Friday 8:00 AM - 5:00 PM Pacific Time

Ordering information:

Order by email , fax (760-487-1317), or give us a call (760-487-1316).

For all fax and email inquiries (not referring to online orders) please include the following:

• Contact information (Name, telephone number, and email address)

When ordering online, you will receive an email confirmation of your order. Credit cards will only be billed at the time of shipment, never before.

In the event an item is out of stock, we will notify you.

All orders will be shipped standard UPS unless otherwise specified.
UPS nopt ship to P.O. boxes.
UPS will ship via these types of service:

• UPS standard: 2-6 business days (weekends are not considered business days)
• UPS next day Service (priority or regular)
• UPS 2nd Day (in some areas, there is a third day option as well)

All shipping charges will be added to your purchase.

Credit Cards

We accept Visa, Mastercard and American Express.

Sales Tax

All orders within the state of California will be charged sales tax.

Returns & Exchanges

We want you to be completely happy with your purchase. In the event you are unsatisfied, we will gladly accept your timely return of an UNWORN, UNWASHED, or defective merchandise for a full refund, LESS shipping charges, of the original price within 30 days of ship date. Refunds will be credited in the same form as they were paid.

For any exchanges, items must be in the same condition as received and with tags attached. Used merchandise cannot be returned or exchanged unless defective. Items returned after 30 days may be subject to a reduced refund if merchandise has been marked down during intervening time period.

For any damage exchanges, we will refund shipping on original order once item is received.
All sales are final on discounted items.

Mailing List

To sign up for our mailing list, please create an account and subscribe in our account options.

We will let you know when new products come our or if there are any specials.